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Return Policy

Returns and Exchanges:

- Once the order has been paid for, we will not accept requests for refunds, exchanges, or order cancellations for any reason.

- We will not accept any requests for returns or exchanges that are based on non-quality issues, such as personal or pet preferences or taste.

- Since suppliers provide the specifications or we measure the product dimensions manually, there will be a 1-2 inch discrepancies. Owing to variations in display settings, all product photos on the website will have slight color discrepancies. Size or color discrepancies will not be accepted as an excuse or reason for returns or exchanges.

- Customized products are non exchangeable or non-refundable.

- Please inform us of any quality concerns or mistakes within three days upon receiving the goods. Kindly retain the invoice. We will replace the products if we determine that the issue is not the result of improper use.

- Products that are returned must be kept in original conditions and include all of their original attachments, instructions, and packing. The following situations will not be accepted for returns or exchanges:

- Items that have been used, unpacked, or damaged

- Personal products like clothes or diapers ( due to hygiene issues)

- Accessories or parts that are missing

- If the returned product is out of stock or discontinued, the customer can be arranged to exchange it for a product of equal value or receive a refund in form of website shopping credits.

- If the returned goods have been damaged, have stains, or are caused by improper use, returns or exchanges will not be accepted and the goods will be returned directly via SF Express without further notice. Any costs and risks incurred will be borne by the customer.

The Paws Park reserves the right to modify all return and exchange policies without prior notification. In the event of any dispute, The Paws Park reserves the right of final decision.